Free software

Free releases involve no payment and therefore no payment to refund. Report reproducible issues through Support with the version and steps.

Paid digital products

Before paid sales open, checkout will display price, tax, licence scope, support period and item-specific refund terms. Customers must accept those terms before payment. Written order or contract terms govern that transaction.

Professional services

Installation, migration, development and managed work follow written scope and milestones. Cancellation and refunds follow the quotation or contract; completed work and third-party costs may be non-refundable.

Contact

Email [email protected] with order number, purchasing email, date and reason. Never send card details, passwords or tokens.